Fees and Sessions

50 minutes session is £40 when pay by cash and £45 when by PayPalstudio-dekorasyon-5272-unsplash

Thinking about booking a session?

If a client is unsure, I can offer  15 minutes an initial phone consultation free of charge. During the initial session, I will assess the nature of the client’s difficulties, evaluate the possibility of achieving success via therapy, evaluate his own ability and skills to deal with a presenting issue, and answer any questions.

Please note, I do not work with couples and children.

Sessions are usually held on a weekly basis, at the same time each week.

Payment

The payment is due at the end of the first session in cash or the client might be ask to made the payment before the session via PayPal. However, to confirm the following session, the client might be ask to made the payment on the day of booking via cash or PayPal.

Cancellations please READ 

Please let me know as soon as possible if you are not able to attend a session so there is enough time to fill the slot with other clients who are in need.

If you cancel or reschedule your appointment less than 24 hours before the session the payment won’t be refunded. Rescheduling appointments less then 24/48 hours before the session the same policy apply as cancelling. Please see the charges below. Thank you in advance for your consideration in this matter. Cancellations via email are not accepted.

The following apply to one to one therapy, online therapy, online and cash payments:

If notice given 48 hrs before the booked appointment – full refund. If notice given more than 24 hrs before the booked appointment – half refund. If notice given less 24 hrs before the booked appointment – no refund.

In some occasion the client could be ask to proceed the payment after the session in cash.  The following apply: Not attending to an appointment without cancelling, cancelling less than 24 hours before the session and rescheduling appointment less than 24 hours before the session means: that the next time the client book an appointment 100% compensation will be charged on the top of the session fee. That means the next session the client will pay £80/90.

The same apply to cancelling between 24-48 hrs + 50% compensation will be charged on the top of the session fee. That means the next session the client will pay £60/62.50.

Cancelling more than 48 hours before the appointment is no extra charge.

Thank your for your understanding.

Any phone–calls or text messages after 9pm will be returned the following working day. The hour cancelling notice policy will start counting from the time the client and Klara agree on the cancellation.  

When a cancelation message is send during the closed hours, the cancelation time will be counted from 9am. For example when a client send a message at 6am the cancelation / rescheduling is counted from 9am.                                                                                               

With a repetition of cancelling 3 sessions in a row or continued non-compliance in keeping the appointments on time this can result in dismissal from the practice.

 

Refund

There is no refund.

When a client attends  an initial consultation and if either from his or from KVTherapy site the therapy will not continue there is not refund.

There is not refund when KVTherapy decides that the offered service is not suitable /anymore/ for the client at any point during the therapy.

There is not refund when after some sessions a client doesn’t feel any change or improvement. The therapy progress depends on client’s involvement, willing to make changes, doing extra work out of the therapy, getting help from outside, thinking about what was said during sessions, being ready to deal with the issue and the timing for the change to happen must be right too.

Please note that the same policy above applies to online counselling as well.

 

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